The City of Chula Vista has partnered with Service Line Warranties of America (SLWA) to offer protection to city homeowners for the water and sewer service lines that connect their homes to city systems. The coverage is voluntary and available at affordable monthly prices. Founded in 2003, SLWA has partnered with over 650 cities and municipalities in the United States to provide repair service plans for homeowners. City homeowners have received post cards informing them about the new program and will receive letters with more information in February.

Many homeowners do not know that damage to the service lines on their property is their responsibility to repair. In the event of a service line repair emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. SLWA repair plans provide Chula Vista homeowners with an optional solution so they can be prepared for this type of unexpected repair.

The SLWA Service Line Warranty Program protects against repairs needed to pipes on homeowners’ property. Repairs to these pipes generally are not covered by basic homeowners’ insurance or by the City of Chula Vista. If a customer’s service line is in need of repair, a call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality – all factors which are covered through the SLWA protection program. This program is voluntary for homeowners, provided at no cost to the City of Chula Vista, and no public funds are used to promote or administer the program for residents.

SLWA has been recognized as the nation’s largest source of utility line plans endorsed by the National League of Cities. The company is committed to delivering an excellent customer service experience and maintaining an A+ accredited rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWA at 866-922-9006 or visit

Story by City of Chula Vista

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